Last Updated: 9 Sept 2024
Published: 2 July 2015
This Privacy Policy describes how
SonderCare Inc. ("we", "us", or "our") collects,
uses, and shares your personal information when you visit or make a purchase
from https://www.sondercare.com/ (the
"Site").
Table of
Contents
We collect the following categories of personal information:
● Identifiers (e.g., name, email address, truncated IP address)
● Commercial information (e.g., products purchased, payment information)
● Internet activity information (e.g., referring networks, referring pages, browsing behavior on our website)
● Geolocation data (truncated IPs, generalized city/region, timezone)
● Inferences drawn from other personal information
When you visit the Site, we automatically collect certain information about your device, including:
● Web browser top level brand/provider
● IP address (truncated to the base digit for safety)
● Time zone
● Individual web pages or products viewed on the SonderCare Inc. top level domain
● Referring websites or search engine
● Information about how you interact with the Site (duration, click events, video interactions).
We collect Device Information using the following technologies:
● Cookies
● Log files
● Web beacons, tags, and pixels
When you make a purchase or attempt to make a purchase, we collect by user consent:
● Name
● Billing address
● Shipping address
● Payment information through Stripe, Inc. (the number is obscured to all parties)
● Email address
● Phone number
● Location data as provided by the customer
● Anonymized on-site actions to observe checkout, cart, or page failures.
We use Order Information to:
● Fulfill orders placed through the Site
● Process payments
● Arrange shipping
● Provide invoices and/or order confirmations
● Communicate with you
● Screen orders for potential risk or fraud
● Provide information or advertising relating to our products or services (when in line with your preferences)
We use Device Information to:
● Screen for potential risk and bot fraud
● Improve and optimize our Site
● Generate analytics about customer browsing and interactions
● Assess the success of our marketing and advertising campaigns
● Advertising data optimization
● Website optimization and messaging
● Ads account optimization
We share your Personal Information with third parties to help us use your Personal Information as described above. These third parties include:
● Stripe Inc.: Powers our online store.https://stripe.com/legal/ssa
● Google Analytics: Helps us understand how customers use the Site. Google Privacy Policy
● Other third parties to comply with applicable laws and regulations or to protect our rights
We do not sell your personal information to third parties for monetary consideration. However, under the CCPA, some sharing of personal information necessary to provide you with personalized ads may be considered a "sale" if a loose definition is applied. You have the right to opt-out of this sharing at any time (see Section 4).
In accordance with California’s "Shine the Light" law, you may request information regarding the disclosure of your personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the information provided in the "Contact Us" section.
We use your Personal Information to provide targeted advertisements or marketing communications. You can opt out of targeted advertising by:
●
Digital Advertising Alliance’s opt-out portal
4. Your
Rights and Choices
You have the right to request that we disclose certain information about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
● The categories of personal information we collected about you
● The categories of sources for the personal information we collected about you
● Our business or commercial purpose for collecting or selling that personal information
● The categories of third parties with whom we share that personal information
● The specific pieces of personal information we collected about you
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.
You have the right to request that we correct any inaccurate personal information that we maintain about you.
You have the right to opt-out of the transaction of your personal information and to limit the use of your sensitive personal information.
We will not discriminate against you for exercising any of your CCPA rights.
To exercise the rights described above, please submit a verifiable consumer request to us by:
● Emailing us at info@sondercare.com
● Visiting https://www.sondercare.com/contact/
● Calling us at +1 833-649-7772
Only you, or a person registered with the California Secretary of State or other applicable states that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information.
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. In the event of a data breach that compromises your personal information, we will notify you and relevant authorities as required by applicable laws.
We do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. However, you can choose to disable cookies through your individual browser options.
We may update this privacy policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.
Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.
For questions, complaints, or more information about our privacy practices, please contact us:
● Email: info@sondercare.com (Subject: DATA COLLECTION INQUIRY)
● Mail: SONDERCARE INC., 2995 Page St, London ON N5V 4P6
● Calling us at +1 833-649-7772
