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| REFUND / CANCELLATION | UNUSED WITH ORIGINAL PACKAGING | UNPACKAGED |
| Order cancelled prior to delivery | 4% of Invoice Total | n/a |
| Return requested within 3 days after delivery | $499 (Beds) $199 (Rollators) $299 (Chairs) | Restocking fee equal to 20% of the invoice total |
| Return requested within 7 days after delivery | $998 (Beds) $249 (Rollators) $349 (Chairs) | Restocking fee equal to 25% of the invoice total |
