Cancellation, Shipping and Return Policy

Cancellation, Shipping and Return Policy2021-07-29T15:42:33-04:00

Cancellation, Refund & Return Policy

SonderCare will accept returns up to 7 days after delivery. The refund will be calculated based on the full invoice amount, less the Return Charge as calculated in the table below.

In the event that your order arrives damaged in any way, please note it with the delivery/installation team and email us as soon as possible at info@sondercare.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at 1-833-649-7772 or info@sondercare.com.

Return Charge Calculation:

REFUND / CANCELLATION UNUSED WITH ORIGINAL PACKAGING UNPACKAGED
Order cancelled prior to delivery $199 admin charge n/a
Return requested within 3 days after delivery $499 $998
Return requested within 7 days after delivery $998 Restocking fee equal to 25% of the invoice total

 

 

 

Schedule Your
Live Virtual Demo