SonderCare will accept returns up to 7 days after delivery. The refund will be calculated based on the full invoice amount, less the Return Charge as shown below.
| Refund / Cancellation | Return Charge |
|---|---|
| Cancel prior to delivery | 4% processing fee |
| Return within 7 days following delivery unused in original packaging | 10% restocking fee |
| Return within 7 days following delivery unpackaged | 25% restocking fee |
In the event that your order arrives damaged in any way, please note it with the delivery/installation team and email us as soon as possible at info@sondercare.com with your order number and a photo of the item’s condition. We address these situations on a case-by-case basis and always work toward finding the most satisfactory solution for our clients.
If you have any further questions, please don’t hesitate to contact us at 1-833-649-7772 or info@sondercare.com. Our privacy policy with user data collection information is located here.
