FROM HILLROM CAREASSIST ES MEDSURGE HOSPITAL BED TO SONDERCARE

SonderCare Aura™ Premium 39" Hospital Bed
vs Hillrom CareAssist ES MedSurge Hospital Bed

Discover why home care professionals choose SonderCare's hospital-certified bed with residential elegance, ultra-low fall protection, and comprehensive therapeutic positioning over traditional medical-grade alternatives.

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Rated 4.9/5 by Home Care Professionals

The SonderCare Aura™ Premium 39" Hospital Bed represents a breakthrough in home healthcare equipment, combining full hospital certification with residential elegance. While the Hillrom CareAssist ES MedSurge is a capable medical-grade bed designed for clinical environments, SonderCare's Aura™ Premium delivers hospital-certified functionality specifically engineered for home care settings where aesthetics, fall prevention, and patient dignity are paramount.

Feature-by-Feature Comparison

Comparing SonderCare Aura™ Premium 39" Hospital Bed ⭐ vs Hillrom CareAssist ES MedSurge Hospital Bed

Feature	SonderCare Aura™ Premium 39" ⭐	Hillrom CareAssist ES
Price	$6,999	$3,265.00
Bed Width	39"	36"
Operation	Fully-Electric with Hand Control	Fully-Electric with Siderail Controls
Design Style	Espresso Luxury Woodgrain Finish	Standard Medical Appearance
Ultra-Low Height	Yes (10" platform)	No
Backrest Angle	71 degrees	65 degrees
Side Rails	Two fully height-adjustable Assist Rails included	One-position rails (up or down)
Tilt (Trendelenburg)	Full Tilt forward and backward (Trendelenburg & Reverse)	Yes. 80-degree backrest elevation
Comfort Chair Position	Full Comfort Chair with 90-degree elevation of backrest	Yes. 80-degree backrest elevation
Zero Gravity Position	Full Zero-G position to address swelling and back pain	Yes
Brake System	Easy Central Brake Pedal locks/unlocks all 4 casters simultaneously	Central Brake
Motor System	4 Ultra-Quiet DC motors	4 DC motors
Weight Capacity	500 lbs	500 lbs
Certification	Certified to International Hospital Bed Standard	Certified Hospital Bed
Delivery	Standard delivery within 10-21 days. Expedited or Rush options available (1-3 days or 4-9 days)	No guaranteed delivery. Typically long lead times and no rush options
Installation	Professional Set-Up across North America	Installation available in some areas

Home-First Design

SonderCare beds are purpose-built for residential environments, featuring elegant espresso woodgrain that preserves dignity and comfort. Every design element addresses the unique needs of home care patients who deserve both advanced functionality and beautiful aesthetics.

Fall Prevention First

Ultra-low positioning brings patients safely closer to the ground, dramatically reducing fall risk and injury potential. This game-changing safety feature enables more independent transfers while providing families with invaluable peace of mind during recovery.

Therapeutic Excellence

Advanced positioning capabilities deliver superior therapeutic benefits—from enhanced circulation to improved respiratory function. Multiple therapeutic positions including Trendelenburg and Zero Gravity address specific medical needs while maintaining patient comfort.

Service Excellence

Experience the confidence of new equipment backed by manufacturer warranty, guaranteed delivery windows, and professional white glove installation. SonderCare's comprehensive support ensures your transition from hospital to home is seamless and stress-free.

The SonderCare Advantage for Home Care

The SonderCare Aura™ Premium 39" represents a fundamental shift in home healthcare philosophy. While the Hillrom CareAssist ES serves clinical environments effectively, SonderCare specifically engineers beds for the unique demands of home care—where patients spend months or years recovering in spaces that should feel like home, not hospital rooms. The espresso luxury woodgrain finish transforms medical equipment into residential furniture, preserving patient dignity while delivering full hospital certification.

Read more about SonderCare's advantages...

Safety innovation distinguishes SonderCare's approach. The ultra-low 10-inch platform height provides fall protection capabilities unavailable in traditional medical beds, dramatically reducing injury risk during transfers and nighttime movements. Combined with fully height-adjustable assist rails that adapt to patient needs throughout recovery, SonderCare delivers comprehensive fall prevention that gives families genuine peace of mind. The wider 39-inch sleeping surface provides additional comfort and movement space compared to standard 36-inch medical beds.

Therapeutic positioning capabilities extend beyond basic functionality. The 90-degree comfort chair position with 71-degree backrest elevation enables patients to sit fully upright for meals, reading, and social interaction—supporting psychological well-being alongside physical recovery. Full Trendelenburg and reverse Trendelenburg positioning addresses specific medical protocols, while Zero Gravity positioning optimizes circulation and reduces swelling. These advanced features support faster recovery and improved quality of life during extended home care.

Service excellence completes the SonderCare difference. Guaranteed delivery windows with rush options (1-3 days available) ensure patients transition smoothly from hospital to home, while professional white glove installation across North America provides proper setup and training. This comprehensive support—combined with new equipment warranty coverage—delivers confidence that families simply cannot find with used or refurbished medical equipment featuring uncertain delivery timelines and limited installation support.

Ready to Upgrade Your Home Care?

Join thousands of families who've discovered the SonderCare difference. Experience hospital-certified functionality with residential elegance, advanced fall prevention, and comprehensive therapeutic positioning—all backed by professional installation and guaranteed delivery.

✓ Current pricing available on the product page
✓ Professional white glove installation included
✓ Rush delivery available (1-3 business days)

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Frequently Asked Questions

What makes the SonderCare Aura™ Premium 39" better than the Hillrom CareAssist ES?

The SonderCare Aura™ Premium is specifically designed for home care environments, featuring espresso luxury woodgrain finish that maintains residential aesthetics while delivering full hospital certification. Key advantages include ultra-low 10-inch platform height for fall prevention (not available on the Hillrom), wider 39-inch sleeping surface versus 36 inches, fully height-adjustable assist rails, superior 71-degree backrest angle, 90-degree comfort chair positioning, and comprehensive Trendelenburg capabilities. Additionally, SonderCare provides guaranteed delivery windows with rush options and professional installation across North America—service levels that traditional medical equipment suppliers typically cannot match.

How much does the SonderCare Aura™ Premium 39" cost?

The SonderCare Aura™ Premium 39" is currently priced at $6,999. While this represents a higher initial investment compared to the Hillrom CareAssist ES at $3,265, the SonderCare delivers significantly more value through residential design, ultra-low fall prevention, wider sleeping surface, advanced positioning capabilities, guaranteed delivery, and professional installation. For home care patients requiring extended use, the superior comfort, safety features, and aesthetic benefits justify the investment in quality of life and peace of mind.

How quickly can I get the SonderCare bed set up?

SonderCare offers multiple delivery options to meet urgent needs. Standard white glove delivery typically arrives within 10-21 business days and includes professional installation. For faster service, expedited white glove delivery is available in 4-9 business days, and rush white glove delivery can arrive in just 1-3 business days. All delivery options include professional setup by trained technicians who ensure proper installation, demonstrate all features, and answer questions. This comprehensive service contrasts with traditional medical equipment suppliers who often have uncertain delivery timelines and limited installation support.

What kind of support does SonderCare provide?

SonderCare provides comprehensive support throughout the ownership experience. Professional white glove installation ensures proper setup and training on all features. Customer support is available at 833-656-6305 or info@sondercare.com for technical questions, operational guidance, and troubleshooting. The bed comes with manufacturer warranty coverage (contact SonderCare for specific terms), and replacement parts are available when needed. This level of support—combined with new equipment reliability—provides peace of mind that used or refurbished medical equipment simply cannot offer.

Is switching from a Hillrom bed to SonderCare difficult?

Transitioning to SonderCare is straightforward and well-supported. The Aura™ Premium uses standard twin 39" x 79" mattress sizing, so your existing mattress may be compatible (though SonderCare offers premium mattress options optimized for the bed). Professional white glove installation handles all setup, and technicians provide comprehensive training on the hand control system and positioning features. Most users find SonderCare's hand control more intuitive than siderail controls. The wider sleeping surface, ultra-low positioning, and residential aesthetics typically represent immediate quality-of-life improvements that patients and families notice from day one.

Will the SonderCare bed fit in my home?

The SonderCare Aura™ Premium 39" features a compact footprint of 44" W x 81" L that fits comfortably in most bedrooms and passes through standard doorways. The standard twin width is specifically designed for home environments where space may be limited. Despite the compact size, the 39-inch sleeping surface provides more room than the 36-inch Hillrom bed. The espresso woodgrain finish helps the bed blend seamlessly with residential furniture, maintaining bedroom aesthetics. Professional installation includes assessment of room layout and optimal bed placement for caregiver access and patient safety.

Experience the SonderCare Difference

Certified medical-grade beds, premium finishes, and professional installation—designed to transform home care into a safer, more comfortable experience.

Call 833-656-6305 View All Beds

Customer Reviews

(Based on 110 reviews)

    
 
 
      Posted on Google  
   
   Geri Grove 
 15 September 2026
 
 
 Trustindex verifies that the original source of the review is Google. We appreciated the prompt response to our inquiry about the SonderCare bed. Victoria's willingness to speak with us on a holiday weekend was outstanding.
  
 
     Posted on Google  
   
   Deyong Cha 
 8 September 2026
 
 
 Trustindex verifies that the original source of the review is Google. I purchased a Sondercare bed back in 2021, I called last month to order a replacement mattress. I called twice left messages both times, once with an actual live person. I never received a return callback so I left a bad review today. I guess someone watches their reviews of google, they just called & gave me a deal on a new mattress and said they would follow up on what happened with their poor response. I don’t expect perfection, just “best efforts” so I’m satisfied and revising my review.
  
 
     Posted on Google  
   
   LuAnn Jensen 
 4 September 2026
 
 
 Trustindex verifies that the original source of the review is Google. I lucked into SonderCare completey at random with an internet search after giving up on insurance coming through. Their salesperson, Hailey, was extremely thorough in her explanation of the bed models and features, and very helpful in helping me make my selection. They also arranged for Rocky Mountain Movers to deliver the bed with white glove service which they did beautifully. They actually built the bed next to his existing rickety bed and then we just moved him over. Absolutely seamless all the way around. I am a stickler for details, and SonderCare didn't miss a single detail. I couldn't be happier knowing that my husband is in a much better bed and far more comfortable than he has been in months. I would recommend this company to anyone!
  
 
     Posted on Google  
   
   Jason Connell 
 6 May 2026
 
 
 Trustindex verifies that the original source of the review is Google. What sets SonderCare apart is their service. They’re responsive, easy to work with, and genuinely committed to getting things right for both the user and the installer. That alignment between who they are as people and how they operate as a company is rare—and it’s why I continue to trust them. I wholeheartedly recommend SonderCare to anyone looking for reliable, well-designed products backed by a team that truly cares.
  
 
     Posted on Google  
   
   Lane Stone and Larry Korb 
 15 April 2026
 
 
 Trustindex verifies that the original source of the review is Google. The bed is beautiful. It has a lot of features but the keypad is intuitive and will be easy to use.
  
 
     Posted on Google  
   
   William PRZYK 
 28 February 2026
 
 
 Trustindex verifies that the original source of the review is Google. I recently purchased a SonderCare bed for my personal use. As a cancer patient and survivor, comfort and accessibility are incredibly important to me. The bed arrived within a couple of days, and the delivery team went above and beyond. They decided the front entrance would be easier than the back door, and without hesitation, they shoveled a path to make the delivery possible. The setup was quick, and I received a clear demonstration of all the controls. After a few nights of sleep, I can honestly say the bed has exceeded my expectations. The different settings have made a noticeable difference in how my whole body feels, and getting in and out of bed is now so much easier. There was a small issue with my credit card, but it was resolved within a couple of days thanks to the help of Victoria and Ben. Their support was excellent. I would recommend this bed to anyone experiencing pain or discomfort from a regular bed. Great product, great service, and wonderful people at SonderCare. Thank you, William — Bancroft, Ontario
  
 
     Posted on Google  
   
   Cynthia Betances 
 24 January 2026
 
 
 Trustindex verifies that the original source of the review is Google. What a great company to deal with! And the sales rep 'Victoria,' was so much more—a knowledgeable, patient guide through the product options in order to match them to our particular needs! I came away with just what we were looking for without experiencing any push or pressure to purchase. Thank you, SonderCare and thank you, Victoria!
  
 
     Posted on Google  
   
   Carol McLean 
 22 October 2025
 
 
 Trustindex verifies that the original source of the review is Google. Seyar is simply the best! Very professional knowledgeable and made eveything easy and effortless. Highly recommend to eveyone
  
 
     Posted on Google  
   
   Rhonda K. Perkins 
 9 October 2025
 
 
 Trustindex verifies that the original source of the review is Google. I appreciate your professional presentation today. All my questions and more were answered. Great product!
  
 
     Posted on Google  
   
   Marcella Tironese 
 30 September 2025
 
 
 Trustindex verifies that the original source of the review is Google. I
  
 
     Posted on Google  
   
   Sheila O'Reilly 
 10 August 2025
 
 
 Trustindex verifies that the original source of the review is Google. We needed a bed for my Father in Law quite quickly, on a Friday afternoon. We called SonderCare and immediately had our bed ordered, delivery same afternoon. Seyar made the delivery and we couldn't have been more pleased with his service. It was an extremely hot day but Seyar did the delivery and set up with speed, efficiency and very polite attention to detail. I would highly recommend SonderCare and most definitely...Seyar!
  
 
     Posted on Google  
   
   W. M. Amato 
 28 June 2025
 
 
 Trustindex verifies that the original source of the review is Google. Michele and the other staff at Sonder Care have been exceptional. I was given two weeks to convert my home into ADA compliant, and somehow I had to find a bed! I came across Sonder Care and was treated with courtesy beyond all expectations. Not only did Michele get me a bed within my time frame, but she upgraded the mattress when the one I ordered was not available, and she dealt with the misery of a credit card snafu that would have impacted delivery. I am proud to say that the product is well worth every penny spent, and the lovely neighbors to the North excel at customer service! Thank you one and all for your kindness and professionalism. It was a bright spot during a difficult time.
  
 
     Posted on Google  
   
   Julie R 
 3 June 2025
 
 
 Trustindex verifies that the original source of the review is Google. The SonderCare team is exceptional. Starting with smooth organization and flawless delivery by Seyar. The bed is exceptional and 100X more comfortable than the one in the hospital. Huge thanks to the SonderCare team for looking after our most critical family members and patients! It’s greatly appreciated.
  
 
     Posted on Google  
   
   John Lous Dela Cruz 
 27 May 2025
 
 
 Trustindex verifies that the original source of the review is Google. Great service from start to finish! Seyar was incredibly helpful and professional. The beds are perfectly fine—comfortable, well-built, and exactly as described. Highly recommend Sonder Care for anyone in need of quality home care beds and reliable support.
  
 
     Posted on Google  
   
   Dale Fraser 
 23 May 2025
 
 
 Trustindex verifies that the original source of the review is Google. Seyar was extremely informative, careful and professional. He arrived when he said he would, and was very friendly and the bed is everything we were looking h to or and more. Great service!!
  
 
     Posted on Google  
   
   Alan Keil 
 23 May 2025
 
 
 Trustindex verifies that the original source of the review is Google. Seyar was very professional and very personable. He took lots of time explaining all the functions in the systematic way of how to use the bed and all its benefits. I would highly recommend Seyar and his services and I think the bed is great!
  
 
     Posted on Google  
   
   Deirdre O'Brien 
 6 May 2025
 
 
 Trustindex verifies that the original source of the review is Google. I just purchased a bed from Sayar at Sondercare for my mother. It is perfect and works super well. The entire experience was exceptional in a very difficult and stressful time. Seyar took care of everything, delivered and set up the bed with a smile. He treated us with care and compassion. I cannot thank him enough. I highly recommend Sonder Care. Deirdre O'Brien
  
 
     Posted on Google  
   
   Renna Roderick Helman 
 6 May 2025
 
 
 Trustindex verifies that the original source of the review is Google. After much research, I decided to purchase a SonderCare hospital bed for my husband; however, ordering a product of this cost online without a person to back this product did not appeal to me. Fortunately, I found Walt and AbleMed in Savannah, Ga. Walt immediately connected me to Zoey, who is amazing. She is knowledgeable and professional. Her level of customer service is second to none, answering all pre-purchase questions and following up on all details post purchase. Walt’s white glove delivery service far exceeded my expectations. I highly recommend SonderCare, as it is a premium hospital bed that meets and exceeds my needs; however, the best part of my SonderCare purchase is the customer service of Walt and Zoey.
  
 
     Posted on Google  
   
   Kathy Neumann 
 2 May 2025
 
 
 Trustindex verifies that the original source of the review is Google. Seyar was a pleasure to work with - he was patient with all my questions and answered them well. He is very knowledgeable about the product and is a good listener. Many thanks.
  
 
     Posted on Google  
   
   Jennifer Steele 
 25 April 2025
 
 
 Trustindex verifies that the original source of the review is Google. Had amazing service today, I had some issues with my loaner bed not having the safety precautions from another service provider. I met Seyar, and he was able to help me out with a same day rental. Without his help, I would have had to cancel my transport reservation for my Mom, and she would have had to have a longer hospital stay. I am so grateful and thankful he was able to help me out when I was so stressed. He saved the day! Would highly recommend contacting him to help you.